ADV FAQs Customer Alert Note
- Anthony Fontana
Analytics
Summary / TL:DR: This article provides instructions for creating a note on an account that all users should be alerted to for future contacts in Advantage.
This can be used for notifying other users of fraud situations or other important information.
Customer Alert Notes, also referred to as CTM alerts, will pop-up every time any user searches and selects the account. Please reserve this to only be used in situations that are very important.
How to Create a Customer Alert Note
From the Customer Service ribbon, select Notes
The Customer Notes dialog box will appear. If the customer was already selected, their notes will appear. If the customer was not already selected, enter or search for the customer number.
Click Add
The Notes Detail dialog box will appear. Under System Name, enter CTM
In the note text box, enter the text for the note
Click OK
When the account is later selected by a user, the Customer Notes dialog box will automatically appear with the customer alert note
Once the comments have been presented the first time, they are not presented to you again during your current Advantage session.
The alert notice is displayed at the following views:
ARPPAY: When a payment for the customer is entered, CTM comments are displayed.
PROPTX: When you inquire on an order, CTM comments for the bill-to customer are displayed.
SVCCTM: When you select a customer after a customer name search, CTM comments are displayed.
MSTFST: When an order is entered, CTM comments for the bill-to customer are displayed
MSTMBR: When an order is entered, CTM comments for the bill-to customer are displayed
MBRMBR: When you inquire on a member, CTM comments for the customer are displayed.
Wrap up
You should now be able to create a note on an account that all users should be alerted to for future contacts in Advantage.
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