Update Next Attempt Date for Soft Decline
- maperrin (Deactivated)
- David Haskell (Unlicensed)
Summary / TL:DR: This article will show you how to change the date of the next payment attempt for a customer whos card is in soft decline. For example, if the customer updated the card to charge and you want to charge the card today, use these instructions to update the date to today. For instructions on how to update the card to charge, go here.
How to Change the Next Date to Request Auth/Bill for Soft Decline
From the Customer Service ribbon, navigate to Invoices and Payments
Search and select the customer and select the invoice to change the credit card
Navigate to the CC Transactions tab at the bottom half of the screen
Select Change Credit Card Status
The Credit Card Transaction Maintenance dialog box will appear, select the date for Next Date to Request Auth/Bill
Click OK
Wrap up
You should now know how to change the date of the next payment attempt for a customer whos card is in soft decline.
Still need help?
We know this can be frustrating. To get further help please open a Support ticket.