Use these instructions when determining the expiration date of a subscription.
Subscriptions have 2 expiration dates. One associated to the current term and one that is called final which includes issues due from early future renewals. For example, the customer may be in their first year and have 6 issues to go but then pre-paid for another year renewal which then adds another 12 issues to the 6. When determining the expiration date, always refer to the final expiration date.
How to Find the Expiration Date of a Subscription
To locate the expiration date of a subscription, from the Customer Service ribbon, navigate to Customer Activity
Select the subscription you are determining the expiration date for
Select the Subscription Information tab at the bottom of the screen, and locate the Final Expiration Date
For monthly subscriptions, this date represents the month in which the subscription expires, you can also reference the Total Issues To Go field to know how many issues the customer has left on their subscription
The label and location of the Final Expiration Date vary by script used in Customer Activity.
