Use these instructions when issuing a full refund for a product order.
2 min read
Note
These instructions require you to have a control group open.
How to Refund a Product Order
From the Customer Service ribbon, navigate to Customer Activity
Select the product you want to refund and then click Add Applied Return
The Add Applied Return dialog box will appear. Enter the Credit Reason
Select one of the following options
5. Click OK
Wrap up
You should now know how to Refund a product order for an entire order, or a single line of an order in Advantage.
Related Content
FAQs - Cancel an Order
FAQs - Refund Status
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