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How to Cancel a Subscription in Billing Suspend
From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to cancel and then select Subscription Modification
The Choose Modification Operation box will appear, enter CUS for Customer Request Cancel and click OK
The Customer Cancel Modification dialog box will appear, click Next
Complete the following fields:
Service Reason | Enter the Service Reason. |
Issues to Credit | Enter the Credit that reflect the total issues. |
Apply to Order |
Enter with the original order number. | |
No Cancellation Fee | Mark this to ensure the entire invoice is cancelled. |
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The Cancel All Terms box will be checked automatically. If you are cancelling a future term that is in billing suspension and the customer would like the current term to remain active, ensure this box is not checked. |
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