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Use these instructions when issuing a full refund for a product order.

2 min read

Info

Note

These instructions require you to have a control group open.

How to Refund a Product Order

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the product you want to refund and then click Add Applied Return

  3. The Add Applied Return dialog box will appear. Enter the Credit Reason

  4. Select one of the following options

Expand
titleIf refunding an entire order...

  1. Check the Quick Return All checkbox

  2. Click OK

Expand
titleIf refunding a single line of an order...

  1. Click OK

  2. Enter the quantity for the refund, generally this should equal the Quantity Shipped

  3. Click OK

5. Click OK

Tip

Wrap up

You should now know how to Refund a product order for an entire order, or a single line of an order in Advantage.

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Related Content

FAQs - Cancel an Order

Read this guide

FAQs - Refund Status

Read this guide

Info

Still need help?

We know this can be frustrating. To get further help open a Jira ticket.

Open a ticket [Link to JSD]

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Advantage Customer Service: Invoices & Payments

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Advantage Customer Service: Order Entry

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