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Use these instructions to cancel an automatic renewal of an agreement.

These instructions require you to have a control group open. For more on control groups, go here.



How To Cancel Automatic Agreement Renewal

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the agreement you change and click Add Version

  3. The Access Agreement Entry dialog box will appear, in the Renewal Flag field, change the C to a D

  4. Click Finish



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