When a user needs to provide additional details on a note before completion, they can place a note on hold. Use these instructions when placing a note on hold to come back to later.
How to Place a Note on Hold
From the Customer Search Screen, navigate to the Advanced tab and click Note Activity to open the NAC screen
Click Hold
The Enter Hold Reason dialog box will appear, select a Hold Reason
Click OK
Held notes will be moved from the current folder to the HOLD folder. If you are assigned to the HOLD folder, the note will automatically re-queue for you to work on later. Also, you can take a note off of hold manually. Go here for instructions on retrieving a note on hold.
