Summary / TL:DR: These are some of the most common tickets that enter the Unassigned Queue, they require cooperation between IT and Global Support to complete.
Background:
New Hire forms will typically come in the format AD username, work email Ex: “jsmith jsmith@moneymappress.com”
The most important part of these tickets is in the tab called “New Hire”. In this tab you will find the relevant software that the user needs access to.
Near the bottom of this tab is the list of required software. Let’s start with Advantage.
Table of contents
Section 1: Advantage
Wrap up
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