Summary / TL:DR: This article will introduce you to maintenance notice fee emails in Blueshift.
Capability
Send a notification email through Blueshift when a customer’s maintenance fee is due or if they have failed to make a payment for it.
Description
A maintenance fee is an annual fee owed by subscribers with lifetime subscriptions. The subscribers who are not on auto renewal and do not pay associated maintenance fees receive these efforts. Advantage will send a file to Decisions which then sends an event to Blueshift. This event then triggers a campaign in Blueshift to send a notice to the customer informing them that their maintenance fee is due or they have failed to pay it.
Blueshift Event Name
maintenance_fee_notice
Event Payload Parameters
Parameter | Description |
|---|---|
member_category | Member category of subscription if applicable |
delivery_code_detail | Method of fulfillment delivery |
publication_title | Name of the publication |
order_total | Total amount due for the order |
billing_key | *Billing key code assigned to the transaction |
message_code | *Message code assigned to the transaction |
retailer_customer_id | Concatenation of [Advantage billTo customer number]-[Advantage billTo emailId] |
publication_code | Code that identifies the publication |
country | Country of customer that is stored in Advantage |
cc_order_number | Order number that was generated by the transaction |
renewal_flag | Renewal flag code for the subscription |
currency | Currency type associated with the transaction |
customer_lastname | The last name of the customer |
customer_firstname | The first name of the customer |
control_group_date | Date when the customer first came onto the subscription |
owning_org | Code for the legal entity associated with the subscription |
order_balance | Maintenance fee amount due |
state | State of customer that is stored in Advantage |
post_code | Postal code of customer that is stored in Advantage |
city | City of customer that is stored in Advantage |
street1 | The primary street address of the customer |
street2 | The secondary street address of the customer |
Email address of bill-to customer | |
promotion_code | Promotion code customer ordered on |
final_expire | The issue date of the last issue the customer will receive |
event | maintenance_fee_notice |
Sample Payload
{
"member_category": "GM",
"delivery_code_detail": "EM",
"publication_title": "SOV Maintenance Fee",
"order_total": "175.00",
"retailer_customer_id": "000059499473-000037336017",
"billing_key": "B196SVGM",
"publication_code": "SVM",
"message_code": "SVG6",
"country": "UNITED STATES",
"cc_order_number": "WH458436",
"renewal_flag": "A",
"currency": "US$",
"customer_lastname": "RYAN",
"control_group_date": "2021-07-14T04:00:00Z",
"customer_id": "000059499473-000037336017",
"owning_org": "190",
"order_balance": "175.00",
"customer_firstname": "KATHLEEN",
"street2": "",
"event": "maintenance_fee_notice",
"state": "CA",
"post_code": "954016319",
"city": "SANTA ROSA",
"email": "TAEHAOU@GMAIL.COM",
"promotion_code": "ASV21714",
"street1": "480 SONOMA AVE",
"final_expire": "2022-08-01T04:00:00Z"
}
Wrap up
You should now have a better understanding of Maintenance Fee Notice Emails in Blueshift.
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