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Summary / TL:DR: This article will show you how to reset an expired password for OneLogin. Use these steps when your password expiration date has already passed and you are unable to log into the Password Self-Service Portal.


How to reset an expired password

  1. Navigate to the OneLogin site: https://agora.onelogin.com

  2. At the login screen select Forgot Password

  3. Enter Username and Captcha and click Continue.

  4. Answer Security Questions and click Continue.

  5. On your smartphone, open OneLogin Protect App and make note of the code listed under Password Self-Service Portal

  6. Enter the code from OneLogin Protect and Captcha and click Continue (Yubikey users – insert Yubikey into USB slot and press button.)

  7. Leave Old Password section empty and enter New Password and click Reset Password.  Allow several minutes for the new password to be saved.


Wrap up

You should now know how to reset an expired password for OneLogin.

Still need help?

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