Use these instructions when changing the term of a subscription. This is only when adjusting only the number of issues. If there is a rate change along with the term change, go here.
These instructions require you to have a control group open. For more on control groups, go here.
How to Change the Term of a Subscription
From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to update and select Subscription Modification
The Choose Modification Operation box will appear, enter RAT for Rate/Term/ Postage Change and click OK
The Rate/Term/Postage Change Modification dialog box will appear, click Next
Adjust the Term and select OK
The Order Recap Display will appear, click Close
Changing a term using the RAT Operation Code has effects on liability. If you are changing the term to provide customer with additional complimentary issues, use the EXT Operation Code for Extending a Subscription.
