Summary / TL:DR: This article will review the instructions for adding extension days to an agreement in Advantage.
These days are added to the end of the agreement service period.
These instructions require you to have a control group open. For more on control groups, go here.
How To Add Extension Days to an Agreement
From the Customer Service ribbon, navigate to Customer Activity
Select the agreement you want to update
Click Add Version
The Access Agreement Entry dialog box will appear, complete the following fields:
Extension Days | Enter the number of days to extend the agreement |
Takes Effect On | This needs to be set to the agreement Start Date |
5. Click Finish
Wrap up
You should now be able to add extension days to an agreement in Advantage.
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