Use these instructions when performing multiple suspensions for a customer with multiple products on automatic delivery. Suspensions can be performed individually from Customer Activity. As a time saver, these cancellations can be performed together from the Automatic Delivery screen.
How to Mass Suspend Products on Automatic Delivery
From the Customer Service ribbon, enter the customer info for the Mass Suspend
Click Automatic Delivery on the ribbon
Select all the products to suspend
Select Suspend Club Members
Complete the following fields:
Susp. Resol Date
Enter the date for when the customer would like to resume shipments.
Reason
Enter the reason for the cancellation.
Click OK
Click Acknowledge
If the customer wants to suspend their shipments indefinitely, the automatic delivery must be cancelled (terminated) instead of suspended. Go here to cancel the automatic delivery.
