This article will show you how to update the subscription type associated with a customer subscription in Advantage.
2 min read
Warning
Subscription Types used are determined by the marketing and operations departments within an affiliate. When you update the subscription type, all choices will display, work with your internal teams to understand which subscriptions types are being used.
Note
These instructions require you to have a control group open.
How to Update a Subscription Type
From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to update and then select Subscription Modification
The Choose Modification Operation box will appear, enter RAT for Rate/Term/Postage and click OK
The Rate/Term/Postage Change Modification dialog box will appear, click Next
Enter the updated Subscription Type
Click OK
The Order Recap Display will appear, click Close
Wrap up
You should now know how to update the subscription type associated with a customer’s subscription in Advantage.
Still need help?
We know this can be frustrating. To get further help please open a Support ticket.