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Summary / TL:DR: This article will review the instructions for adding extension days to an agreement in Advantage.

These days are added to the end of the agreement service period.

These instructions require you to have a control group open. For more on control groups, go here.


How To Add Extension Days to an Agreement

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the agreement you want to update

  3. Click Add Version

  4. The Access Agreement Entry dialog box will appear, complete the following fields: 

Extension Days

Enter the number of days to extend the agreement

Takes Effect On

This needs to be set to the agreement Start Date

5. Click Finish


Wrap up

You should now be able to add extension days to an agreement in Advantage.

Still need help?

We know this can be frustrating. To get further help please open a Support ticket.

Click here to open a ticket


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