Summary / TL:DR: This article outlines the criteria needed to send out Backorder Notice emails using Blueshift.
Overview
The Backorder Notice emails are sent to customer when there is a product on backorder and a new estimated ship date is needed. We are required to send out these notices 5 days after the initial order date with the new estimated ship date.
To target these customers, a segment triggered campaign is needed that uses the Products transaction data.
Segment Criteria
Transaction | Products |
---|---|
item_code | Item that is on Backorder |
estimated_ship_date | This is looking to see if the estimated ship date is greater and 1 day from now |
quantity_backordered | This should be set to greater than 0 |
initial_order_date | Set this to 5 days after the initial order |
product_status | Backordered |
At the moment, if the estimated_ship_date
is removed from Advantage, it is not removed from the payload in Blueshift. Because of this, we are using the product_status
and quantity_backordered
attributes to ensure we don’t target customers inadvertently.
Wrap up
You should now be able to setup Backorder Notice Emails using Blueshift.
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