19.05Canceling a Session

The conference registration is used to add additional registrants up for a conference. Use these instructions to cancel a session to a conference.  

How to Cancel a Session on a Conference Order 

1. From the Customer Service ribbon navigate to Customer Activity

2. Enter the customer number of the customer you would like to cancel a session for

3. Highlight the order that you would like to cancel a session for

4. Click the Selected Sessions tab

5. Highlight the session 

6. Click Delete Session

7. A dialog box will appear confirming the deletion of the session
   

8. Click Yes

9. If any refunds or credits must be adjusted, follow the directions for canceling a registration

10. Repeat steps 3-7 to cancel additional sessions
11. You have successfully canceled the session(s) for a conference order