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Summary / TL:DR: This article provides instructions for canceling a session to a conference in Advantage.
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The conference registration is used to add additional registrants up for a conference. |
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These instructions require you to have a control group open. For more on control groups, go here. |
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How
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to Cancel a
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Session on a Conference Order
From the Customer Service ribbon navigate to Customer Activity
Enter the customer number of the customer you would like to cancel a session for
Highlight the order that you would like to cancel a session for
Click the Selected Sessions tab
Highlight the session
Click Delete Session
A dialog box will appear confirming the deletion of the session
Click Yes
If any refunds or credits must be adjusted, follow the directions for canceling a registration
Repeat steps 3-7 to cancel additional sessions
You have successfully canceled the session(s) for a conference order
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Wrap upYou should now be able to cancel a session to a conference in Advantage. |
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Still need help? We know this can be frustrating. To get further help please open a Support ticket. |
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Cannot find the article you’re looking for? Suggest a new article here! |