Summary / TL:DR: For monthly publications that are mailed to customers, affiliates will request issue pulls to be manually run monthly. Use these instructions to setup a manual issue pull.
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CIR420 Initializes the select and places it in a table\buffer (will need to look for that table).
CIR430 reassigned the customers to the updated select.
Do NOT Run Cycle End / Issue Pull Jobstream Twice (See Step 4)
If you run the jobstream and the client says the CIR441 report is incorrect, do not run the issue pull jobstream again. The cycle end processes will decrement the customer issues to go.
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The requester will indicate if the select levels of the select set needs to be updated. The select set will be Most commonly you will need to import these changes from the Training instance of Advantage. Click on the Select Set section of the Processes ribbon.
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2. Login with your credentials and search for (PUB CODE)+A001 (ex: GRRA001)
3. Select the pub and click the dots in the top right of the window and choose “Export Select Set”. Save this file in a location on your local machine, by default it will save to the downloads folder of the remote machine.
4. Open the production instance of Advantage and navigate to the Select Sets screen using the same process.
5. Select the pub (PUB CODE+A001) and this time choose “Import Select Set” and select the XML file downloaded from the Training instance and upload it here.
6. You should now be able to schedule the jobstream and proceed as normal.
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Step 2 - Request the Issue Pull
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Defer Date and Time | Enter the requested date from the affiliate. Select an early time between 3am and 4am EST For international enter 7am UK or 2am EST so that it does not conflict with domestic titles. |
| Note |
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For Scheduled Issue Pulls: Please note that you may only schedule processes based on any full week. Therefore, opting to run "Fridays on Week 1" will schedule a process on the "first Friday of the first full week." This means that if the first week of the month contains any date from the previous month, it will not run since that week is not the first full week of the month. Ex. The jobstream is scheduled to run on the first Friday of the month. If Monday of the first week is the 31st (Friday being the 4th of the new month), the jobstream will run on the following Friday (the 11th) since that is the first full week of the new month. |
7. Click “Submit”
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Step 3 - Verify the Requested Jobstream
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Go to the Operations folder on the network (\\maui\AdvProd\PubProd\reports\operations)
Locate and open the correct folder. Folders are organized by year and month, for example 07/17 would be the 1707 folder.
Locate and open the folder for the day the process ran
Search for the CIR441 report. The report can be found by searching by CIR441_ = pub code (for example CIR441_LD1)
Drag and drop the file into the attachments section of the support ticket and add a public comment to the ticket for the affiliate letting them know the counts are attached to the ticket.
HOW TO RE-RUN AN ISSUE PULL
Do NOT Re-Submit the Issue Pull Jobstream. The Cycle End processes will decrement the customers' remaining issues-to-go twice in the same time period.
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