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Summary / TL:DR: This article will show you how to reset a customer to receive emails when the status is inactive - either I, S or B.
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How to Reset an E-Letter Subscription
From the Customer Service ribbon, navigate to Free eLetters
Search and select the E-Letter Subscription by customer number or email address
Select the Change List Email Status Icon
The Change Status dialog box will appear, change the status code from either I, S or B to A
Click OK
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If there is a mailing in progress, the customer may not receive the email. It is recommended to advise the customer it may take up to 24 hours to be added back to the list. |
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Wrap upYou should now know how to reset a customer to receive emails when the status is inactive - either I, S or B. |
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Still need help? We know this can be frustrating. To get further help please open a Support ticket. |
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