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Summary / TL:DR: This article outlines the recommended campaign setup for Exit Gauntlets in Blueshift.

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Segment Setup

Transaction Type

Lists

list_code

List Code

email_active

Equal to true

is_deleted

  • equal to false

OR

  • not equal to true

User Attribute: last_click_at

Timeframe to capture users.

Info

It’s recommended to not exceed 180 days due to the Corp. Backstop cleaning them after that time.

Ex: From PAST 180 days to PAST 50 30 days

User Attribute: historical_affiliate_last_click

Use ONLY if the instance has been migrated less than 180 days from the time of setup.

Timeframe to capture users.

Info

It’s recommended to not exceed 180 days due to the Corp. Backstop cleaning them after that time.

Ex: From PAST 180 days to PAST 50 30 days

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Campaign Setup

In the example below we have 3 Journeys that start on different days that the customer hasn’t clicked in the past 30, 45 or 46 days. If the customer has not clicked in the past 30 days, they will follow that Journey and receive the 30 day email. If the customer still hasn’t clicked after 10 days, they will receive the 45 day email, and so on and so forth. If the customer does not qualify for the first trigger (30 day), Blueshift will move them to the next trigger to the left (in this case, 45 day). Let’s say the customer qualifies for that trigger, they would receive that trigger and then, if they haven’t clicked in 1 day, they would be merged to the trigger in the first journey for the 46 day email.

Note

It is important to add both a 10 day delay and the list_last_click and historical_affiliate_last_click attributes to the triggers. Doing this ensures that the triggers are evaluated 10 days after the last trigger sent and that the customer hasn’t clicked in that timeframe.

Info

Click Here to learn more about Campaign Flow Controls in Blueshift.

Campaign Type

Segment Triggered

Journey Re-qualification

Re-qualify users after 1 day

Decision Split

Use this to filter out the specific day start for each journey

Email Triggers w/ Filters

Use the last_click_at and historical_affiliate_last_click attributes to target specific days

Decision Split Criteria

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Trigger Filter Criteria and Merge Journey Trigger

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Full Campaign

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Tip

Wrap up

You should now be able to create an Exit Gauntlet campaign in Blueshift.

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