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How to reset an expired password

  1. Navigate to the OneLogin site: https://agora.onelogin.com

  2. At the login screen select

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  1. Expired Password

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  2. Enter Username and Captcha and click Continue.

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  3. Answer Security Questions & Captcha and click Continue.

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  4. On your smartphone, open OneLogin Protect App and make note of the code listed under Password Self-Service Portal

  5. Enter the code from OneLogin Protect and

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  1. click Continue (Yubikey users – insert Yubikey into USB slot and press button.)

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  2. Leave Old Password section empty and enter New Password and click Reset Password.  Allow several minutes for the new password to be saved.

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Tip

Wrap up

You should now know how to reset an expired password for OneLogin.

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