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Summary / TL:DR: Follow the steps below if you receive a ticket from an affiliate stating the confirmation email is not being delivered.  

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titleinformation to gather prior to troubleshooting...
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GTOS:Gathering Information
GTOS:Gathering Information

Make sure the checkbox for Skip Confirmation Email is unchecked on the Choices tab.

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  1. Click on the Choices tab.

  2. Click parallel Click Pencil parallel to the choice you would like to edit.

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  3. On the Choice Details tab, make sure  is sure Skip confirmation Email is NOT selected.

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  4. Preview the order form to make sure it is requiring/allowing an email address to be entered.

Info

It can take 30 minutes for the confirmation email to send after an order is placed.

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Tip

Wrap up

You should now know the steps to follow if you receive a ticket from an affiliate stating the confirmation email is not being delivered.