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titleJump to Video Demonstration: How to Cancel a Guest Registration on a Conference Order
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urlhttps://wiki.14west.us/display/ADVSUPPORT/Canceling+a+Guest+Registration#CancelingaGuestRegistration-video

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Summary / TL:DR: This article will show you how to cancel an active guest registration to a conference.

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Warning

These instructions require you to have a control group open. For more on control groups, go here.

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How

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to Cancel a Guest

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Registration on a Conference Order 

  1. From the Customer Service ribbon navigate to Customer Activity

  2. Enter the customer number of the customer you would like to cancel a guest registration for

  3. Highlight the registration that has the guest you would like to cancel a registration for 

  4. Click the Attendees tab

  5. Highlight the guest customer. 

  6. Click Delete Attendee

  7. If any refunds or credits must be adjusted, follow the directions for canceling a registration

  8. Repeat steps 5-7 to cancel additional guest registrations.

  9. You have successfully canceled the guest registration to a conference order.

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Tip

Wrap up

You should now know how to cancel an active guest registration to a conference.

Info

Still need help?

We know this can be frustrating. To get further help please open a Support ticket.

Click here to open a ticket

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