Summary / TL:DR: This article outlines the criteria needed to send out Backorder Notice emails using Blueshift.
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Overview
The Backorder Notice emails are sent to customer when there is a product on backorder and a new estimated ship date is needed. We are required to send out these notices 5 days after the initial order date with the new estimated ship date.
To target these customers, a segment triggered campaign is needed that uses the Products transaction data.
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Segment Criteria
Transaction | Products |
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item_code | Item that is on Backorder |
estimated_ship_date | This is looking to see if the estimated ship date is greater and 1 day from now |
quantity_backordered | This should be set to greater than 0 |
initial_order_date | Set this to 5 days after the initial order |
product_status | Backordered |
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At the moment, if the estimated_ship_date is removed from Advantage, it is not removed from the payload in Blueshift. Because of this, we are using the product_status and quantity_backordered attributes to ensure we don’t target customers inadvertently.
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| Tip |
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Wrap upYou should now be able to setup Backorder Notice Emails using Blueshift. |
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Still need help? We know this can be frustrating. To get further help open a Jira ticket. |
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