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Spamcop
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Reports
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No action required unless trap hit is shown. Trap hit shown is listed as second number after the slash.
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Click the link in the email, and choose the appropriate dropdown. For most complaints, the correct response is “This is not spam.”
Click Proceed.
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Move the report email to the SpamCop folder when complete.
Spam Complaint from UOL
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from: abuse abuse-auto@support.juno.com
We are setup on the UOL feedback loop, via Everest.
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Forward the complaint to the appropriate client deliverability contact and advise the client to have customer service confirm their subscription.
Spam Complaints from USGOabuse.net
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Click on url in the email, as requested, to acknowledge receipt.
Click the "Acknowledge" button.
If recipient address is provided, add it to the SUA2 blocklist and submit a ticket to have support mark the customer “X”.
Direct Manual Complaint (w/cust. info)
Briefly review entire email to look for any specific requests, complaints, or any other customer service issues that need to be addressed.
If the email is a customer service issue, forward to the client deliverability contact to have customer service follow up with the customer.
If the email is a spam complaint, reach out to the client deliverability contact about the issue and submit a support ticket have the user marked as “X” in Advantage. (Should we include Gill Mackey on these?)
Once ticket is resolved - move complaint email to the "Processed" folder.
Direct Manual Complaint (w/o cust. info)
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Example:
To: postmaster <postmaster@f<postmaster@f-s-p.co.uk>uk>;
I want to cancel my order for Syntra 5!
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Forward the complaint email to the affiliate, explaining what this is and they we have no other info other than "to" address which points to them. They should have CS customer service reach out to the customer and see if they wish to unsubscribe.
Ask for response email confirming that they received your email.
SPAM and Junk Mail
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Postmaster@ accounts receive a lot of junk mail. It’s usually very apparent – weird offers on irrelevant products from party supplies to various enhancements, financial scams (ie “Nigerian prince” , money order/bank transfer scams) or copy/pasted ransom threats, or marketing spam.
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