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Use these instructions to change a session on a conference.
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These instructions require you to have a control group open. For more on control groups, go here. |
How to Change Additional Sessions on a Conference Order
From the Customer Service ribbon navigate to Customer Activity
- Enter the customer number of the customer you would like to change additional sessions for
- Highlight the order that you would like to change a session for.
Click the Selected Sessions tab.
Click Change Session
The Attendee Session Selection dialog box will appear, complete the following fields:
Price Code Select the price code from the dropdown menu.
Expand title If you need to change the price... CHECK the Override Cost Box
- ENTER the new price
- Select an Override Reason from the dropdown box
- Hit Enter
Click OK
Click OK
Click the Invoices tab
Highlight the order that was just entered
Click Add/Edit Payment
- Click Cancel
Enter the payment information
Click OK
Info Please note: if the price was reduced due to changing the session, the customer will automatically be refunded. - Repeat the above steps to add additional sessions.
- You have successfully adjusted a session for a conference order.