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Use these instructions to suspend an agreement indefinitely.  If the subscription is suspended and you with to reactivate it, go here.


Warning

These instructions require you to have a control group open. For more on control groups, go here.



How To Suspend an Agreement

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the agreement you want to suspend

  3. Select Suspend Agreement(this option is available by right-click)

  4. The Suspension Maintenance dialog box will appear.  Enter the Suspension Reason

  5. Click OK