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Use these instructions when resetting a subscription. Resetting is used when a subscription status is S - indefinite suspension, U - undeliverable suspension or T - temporary suspension.
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Subscriptions in Billing Suspend can be reset, however if payment is not entered, they will return to billing suspension status. Ensure the invoice is paid when resetting. Note that when you are paying an open invoice, the subscription will automatically reset to active after the payment is posted. |
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These instructions require you to have a control group open. For more on control groups, go here. |
How to Reset a Subscription
- From the Customer Service ribbon, navigate to Customer Activity
- Select the subscription you want to update and then select Subscription Modification
The Choose Modification Operation box will appear, enter RES for Indefinite Suspension and click OK
The Cir Suspension Maintenance dialog box will appear, click Next
The Reset Modification dialog box will appear. complete the following fields:
Service Reason Should remain as it is. Back Start Should remain as it is. Click OK
- The Order Recap will display, click Close