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Summary / TL:DR: This article will show you how to help a customer receive fewer notifications to renew when the customer is not on automatic renew (renewal flag is Y)
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These instructions require you to have a control group open. For more on control groups, go here. |
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How to Reduce Renewal Notifications
From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to update and select Subscription Modification
The Choose Modification Operation box will appear, enter PRO for Change Delivery/ RN Flag etc. and click OK
The Subscription Profile Modification dialog box will appear, click Next
Change the renewal flag from Y to Z
Click OK
The Order Recap Display will appear, click Close
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Wrap upYou should now know how to help a customer receive fewer notifications to renew when the customer is not on automatic renew (renewal flag is Y). |
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Still need help? We know this can be frustrating. To get further help please open a Support ticket. |
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