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Use these instructions when changing the term of a subscription. This is only when adjusting only the number of issues. If there is a rate change along with the term change, go here.
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These instructions require you to have a control group open. For more on control groups, go here. |
How to Change the Term of a Subscription
- From the Customer Service ribbon, navigate to Customer Activity
- Select the subscription you want to update and select Subscription Modification
The Choose Modification Operation box will appear, enter RAT for Rate/Term/ Postage Change and click OK
The Rate/Term/Postage Change Modification dialog box will appear, click Next
Adjust the Term and select OK
- The Order Recap Display will appear, click Close
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Changing a term using the RAT Operation Code has effects on liability. If you are changing the term to provide customer with additional complimentary issues, use the EXT Operation Code for Extending a Subscription. |