Use these instructions when a customer has an automatic renewal chain associated with their subscription that needs to be changed.

How to Change an Auto Renew Chain on a Subscription

1. From the Customer Service ribbon, navigate to Customer Activity
2. Select the subscription you want to update and then click Subscription Modification (this is also available via the right click menu)

3. The Choose Modification Operation dialog box will appear. enter ARN for Auto Renewal and click OK

4. The Auto-renewal Modification dialog box will appear, click Next

5. Complete the following fields:
   
   

   Promotion Code*	Enter the promotion code - either use the same code assoicated with the subscription or update to a new promotion code.
   Renew Chain ID	Enter the Identifier for the auto-renew chain.
   Chain Sequence	Enter the sequence in the auto-renew chain. For example, if an offer is $7.95 for the first term, $39 for the second term and $59 for the third term and on, sequence 1 would be $7.95 for 30 days, sequence 2 would be $39 for 1 year and sequence 3 would be $59 for one year on repeat.

   
   

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6. Clicking Add Card will open up the secure payment entry dialog box, complete the following:
   
   

   Card Type	Select the card type from the list.
   Card Number	Enter the card number.
   Expire Month	Enter the card's expiration month.
   Expire Year	Enter the card's expiration year.
   Security Code	Enter the card's security (CVV) code.
   Save Card	Choose whether to add the card to keep on file for future payments: Yes - Will keep the card on file for future purposes No - Will not keep a record of the card being used for the current purchase.

   
   

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7. Click Confirm

8. Click OK
9. The Order Recap Display will appear, click Close