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Use these instructions when resetting a suspended membership.
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These instructions require you to have a control group open. For more on control groups, go here. |
How to Reset a Membership
- From the Customer Search screen click Customer Activity
- Highlight the membership you want to update and then right-click
- Select Membership Actions and then select Full Member Reset
The Full Member Reset dialog box will appear. Complete the following fields:
Customer Number Enter the Customer Number. Membership Org Enter the Membership Org. Term Number Enter the Term Number if necessary. Click OK
Each subscription under the membership will have a Reset Subscription Back Start Date dialog box appear, leave blank and select OK for each