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Use these instructions to reset a customer to receive emails when the status is inactive - either I, S or B.
How to Reset an E-Letter Subscription
From the Customer Service ribbon, navigate to Free eLetters
- Search and select the E-Letter Subscription by customer number or email address
- Select the Change List Email Status Icon
- The Change Status dialog box will appear,change the status code from either I, S or B to A
Click OK
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If there is a mailing in progress, the customer may not receive the email. It is recommended to advise the customer it may take up to 24 hours to be added back to the list. |