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The conference registration is used to add additional registrants up for a conference. Use these instructions to cancel a session to a conference.
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These instructions require you to have a control group open. For more on control groups, go here. |
How to Cancel a Session on a Conference Order
From the Customer Service ribbon navigate to Customer Activity
- Enter the customer number of the customer you would like to cancel a session for
Highlight the order that you would like to cancel a session for
Click the Selected Sessions tab
Highlight the session
Click Delete Session
A dialog box will appear confirming the deletion of the session
Click Yes
If any refunds or credits must be adjusted, follow the directions for canceling a registration
- Repeat steps 3-7 to cancel additional sessions
- You have successfully canceled the session(s) for a conference order