This article will explain how to update a customer’s credit card on file for a subscription on automatic renewal.
2 min read
Note
Per the Visa mandates, users will no longer be able to use the Add or Change buttons to change the auto charge information on subscriptions. You will have to perform a MOD ARN in order to change the auto charge information, which will also prompt you for consent. Use these instructions when updating a credit card on file for a subscription on automatic renewal.
What you will need
Customer’s credit card information
Card type
Card number
Card expiration date
Security code (CVV)
Renewal Policy
Promotion code
How to Update Credit Card on File
From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to update the credit card info for and then click Subscription Modification
The Choose Modification Operation box will appear, enter ARN for Auto Renewal and click OK
The Auto-renewal Modification dialog box will appear, click Next
Complete the following fields:
Renewal Policy | Enter the renewal policy |
Promotion Code | Enter the promotion code associated with the order |
6. Clicking Add Card will open up the secure payment entry dialog box, complete the following:
Card Type | Select the card type from the list |
Card Number | Enter the card number |
Expiration Month | Enter the expiration month |
Expiration Year | Enter the expiration year |
Security Code | Enter the card’s security (CVV) code |
Save Card | Choose whether to save the card for future payments: Yes - Will keep the card on file for future purchases No - Will not keep a record of the card being used for the current purchase |
7. Click Confirm
8. If the product has a C renewal flag consent must be given by checking the consent box before completing the order, the script should be read to the customer
9.Click OK
Wrap up
You should now be able to update a credit card on file for a subscription on automatic renewal.
Still need help?
We know this can be frustrating. To get further help please open a Support ticket.