Summary / TL:DR: This article provides instructions for reinstating a registration to a conference in Advantage.
These instructions require you to have a control group open. For more on control groups, go here.
How to Reinstate a Registration
How to Reinstate a Posted Registration on a Conference Order
If the registration has already posted, you cannot reinstate the registration. You have to place a new order.
Follow the instructions here to place a new order
How to Reinstate an Un-posted Registration on a Conference Order
If the customer cancels their registration and then contacts you the same day to un-cancel it. It can be done by following the instructions below.
From the Customer Service ribbon navigate to Customer Activity
Enter the customer number of the customer you would like to reinstate a registration for
Highlight the registration that has the session you would like to reinstate
Click Un-Cancel Registration
Click Yes
Repeat the above steps to reinstate additional registrations
You have successfully reinstated the registration to a conference order
Wrap up
You should now be able to reinstate a registration to a conference in Advantage.
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