Use these instructions when a credit card is in soft decline and the customer would like to change the date of the next attempt.  For example, if the customer updated the card to charge and you want to charge the card today, use these instructions to update the date to today.  For instructions on how to update the card to charge, go here.

How to Change the Next Date to Request Auth/Bill for Soft Decline

1. From the Customer Service ribbon, navigate to Invoices and Payments
2. Search and select the customer and select the invoice to change the credit card 
3. Navigate to the CC Transactions tab at the bottom half of the screen
4. Select Change Credit Card Status

5. The Credit Card Transaction Maintenance dialog box will appear, select the date for Next Date to Request Auth/Bill

6. Click OK