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ADV User Guides Circulation Status Chart

Summary / TL:DR: This article will review the many circulation and billing status, and what many of the common combinations mean in Advantage.


Circulation Status Chart

Circulation Status

The current status of the subscription.

  • B = Billing Suspend, credit card declined. Service has been stopped for non-payment.

  • C = Customer Requested Cancellation

  • E = Expired

  • G = Gracing, this is used when a customers subscription has no more issues to left but the renewal is not yet due. This status allows the customer to still receive a service until the renewal takes place. It is currently only used for International affiliates.

  • N = Non-Pay Cancel, card declined and invoice has been closed due to non-payment. This generally occurs 45-90 days after a billing suspension is done.

  • P = Perpetual, lifetime complimentary

  • R = Regular, Receiving (Active) Subscription

  • S = Indefinite Suspension

  • T = Temporary Suspension

  • U = Undeliverable as addressed. Subscription has been suspended due to an invalid address.

  • W = Future Start. Subscription will start with a future issue.

  • X = Folded Subscription, no longer active

  • K = CIR410 uses circulation status K to mark subscriptions that cannot be fulfilled---for example, when the customer cannot be found. Subscriptions in that status cannot be resolved in the UI; they remain in K status.

    Note that customers that have been marked inactive are moved into suspend status by CIR410---not K. This means that if an inactive customer is reactivated, the subscription's suspension may be removed.

Billing Status

The current billing status of the subscription.

  • A = On Approval. Journal entries are suspended until payment is received, or an alternative trigger to convert the order is employed

  • B = Billed Subscription is being billed.

  • C = Complimentary. Subscription is free.

  • M = Cancellation Credit Memo

  • P = Paid Up

  • R = Reinstated Subscription. Subscription was canceled for non-payment then the subscriber paid for it thus activating it.


Subscription Status Combinations

Circulation Status



Billing Status



Combination

Regular, Receiving (Active) Subscription
R



Paid Up
P



ACTIVE

Customer Requested Cancellation

C



Cancellation Credit Memo

M



CANCELED

Billing Suspend, credit card declined
B



Billed
B



HARD DECLINE

Non-Pay Cancel, card declined and invoice has been closed due to non-payment
N



Cancellation Credit Memo

M



NON PAY CANCEL

Indefinite Suspension

S



Paid Up P or Complimentary
C



INDEFINITE SUSPENSION

Temporary Suspension

T



Paid Up P or Complimentary
C



TEMP SUSPENSION

Undeliverable
U



Paid Up P or Complimentary
C



UNDELIVERABLE

Folded Subscription, no longer active

X



Paid Up Complimentary PC or Billed Cancellation Credit Memo
BM



DEPENDS ON AFFILIATE FOLD

Future Start
W



Paid Up Complimentary
PC



FUTURE START

Expired
E



Paid Up P or Complimentary
C



EXPIRED

Perpetual, lifetime complimentary

P



Complimentary
C



BABY PUB

Regular, Receiving (Active) Subscription
R



Billed
B



ACTIVE BUT ON INSTALLMENT BILLING W/ UNPAID INSTALMENTS

Billing Suspend, credit card declined
B



Paid Up
P



SOFT DECLINE


Wrap up

You should now have an understanding of the many circulation and billing status, and what many of the common combinations mean in Advantage.

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