This article will show you how to reactivate a suspension for a product on automatic delivery in Advantage. For example, when a customer has suspended their automatic delivery shipments and has decided to resume shipments now, rather than the suspended resolution date.
2 min read
How to Reactivate a Suspension for a Product on Automatic Delivery
From the Customer Service ribbon, navigate to Automatic Delivery
Select the product/product class you want to update and either right-click and choose Reactivate Suspended Member or in selection bar on the top right choose the below symbol which is the same thing.
The Advantage dialog box will appear with the Automatic Delivery in question checked off, click Acknowledge
Note
The reason and suspension resolution date will not be removed.
Wrap up
You should now know how to reactivate a suspension for a product on automatic delivery in Advantage.
Still need help?
We know this can be frustrating. To get further help please open a Support ticket.