Use these instructions when a customer would like to cancel their membership.  These instructions cancel the entire membership.  For instructions on cancelling an individual membership term, go here.

How to Cancel a Membership

1. Enter the customer number and click 

   You do not have a valid <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">MultiExcerpt</a> app license.&nbsp; Please sign up for a free trial or purchase a license through the <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">Atlassian Marketplace</a>.

    
2. From the Customer Search screen click 

   You do not have a valid <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">MultiExcerpt</a> app license.&nbsp; Please sign up for a free trial or purchase a license through the <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">Atlassian Marketplace</a>.

3. Select the membership you want to cancel and then select 

   You do not have a valid <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">MultiExcerpt</a> app license.&nbsp; Please sign up for a free trial or purchase a license through the <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">Atlassian Marketplace</a>.

     (also available by right-clicking and selecting Membership Actions)

4. The Full Member Cancel dialog box will appear, complete the following fields:
   
   

   Customer Number*	Enter the Customer Number
   Membership Org*	Enter the Membership Org associated with the membership.
   Service Reason*	Enter the Service Reason

5. Tab to Issues to Credit and this will fill in based on the credit policy associated with the term subscription

6. Complete the following fields:

   Service Reason	Enter the Service Reason.
   Issues to Credit	Make any necessary adjustments.
   Apply to Order	Make any necessary adjustments.

   If there is a Cancellation Fee associated with the refund policy, there are additional controls you can manage from this screen. You can check the Waive Fee box to override the fee. You can also manually apply a free based on a flat amount or percent in the Cancellation Fee box.

7. Click 

   You do not have a valid <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">MultiExcerpt</a> app license.&nbsp; Please sign up for a free trial or purchase a license through the <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">Atlassian Marketplace</a>.

8. A dialog box will appear to confirm the cancellation, select 

   You do not have a valid <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">MultiExcerpt</a> app license.&nbsp; Please sign up for a free trial or purchase a license through the <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">Atlassian Marketplace</a>.

9. The Mass Cancel Recap dialog box will appear with the cancel member order totals including the amount refunded.  Click 

   You do not have a valid <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">MultiExcerpt</a> app license.&nbsp; Please sign up for a free trial or purchase a license through the <a href="https://apps.appf.re/me/mp/cloud?hosting=cloud&tab=overview">Atlassian Marketplace</a>.