Summary / TL:DR: If a user has stated that their ad costs are not showing in reporting, you may follow these step by step instructions to diagnose the issue.
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Helpful links: Affiliate stitch account credentials: /wiki/spaces/MI/pages/39734616770 Link to Stitch: https://www.stitchdata.com/ Global Support stitch audit pinboard: |
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IMPORTANT - PLEASE READ: In order to access an affiliate account for troubleshooting, you will need to login with the credentials that are stored on Secret Server. Secret Server is accessible via OneLogin on the Company screen. Username and password for each account are stored on Secret Server. If you do not have Secret Server on your OneLogin, please submit a ticket to IT requesting access to the Stitch folder. |
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Global Support - Stitch Integrations Troubleshooting Guide
If a user has stated that their ad costs are not showing in reporting you may use this as a first step to try to diagnose the issue.
Go to the GS audit pinboard (linked above) and filter to the source/promo codes in question (and make sure to adjust the correct date range) by using the ‘Promo Code’ filter at the top of the board & date range filter.
Once you’ve filtered on the source/promo codes you should refer to the column ‘Is Error?’. If the value = ‘True’ then look to the ‘Invalid Fields’ column to see the invalid reason code.
If there the ‘Is Error’ field says ‘False’ and there are ad costs in there please inform the user that they will populate in ad cost reporting (e.g. Marketing Performance data set or Lead Gen data set) later on.
REMINDER: It takes about 2 days for ad costs to catch up, but if the costs in the stitch audit board match the costs that the affiliate has provided, they will make it into the ad cost reports mentioned in section 3a.
Invalid Reason Code Definitions
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Make sure the replication frequency is accurately setup. If it is set to the default it will create multiple rows which will end up impacting how the company is billed by Stitch. It will not return an error, but it is worth noting during the setup/troubleshooting process. |
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Wrap upYou should now know how to troubleshoot when ad costs are not showing in reporting. |