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This article will show you how to reactivate a suspension for a product on automatic delivery in Advantage. For example, when a customer has suspended their automatic delivery shipments and has decided to resume shipments now, rather than the suspended resolution date.

2 min read

How to Reactivate a Suspension for a Product on Automatic Delivery

From

  1. On the Customer

Service ribbon, navigate to Customer Activity

  1. Activity screen, find the line that has the Club/Class/Series in the Item Number field.

  2. Select the product/product class you want to update and

then go to the Auto Delivery Maintenance tabClick Reactivate Club Members (this is also available via the right click menu)

  1. either right-click and choose Reactivate Suspended Member or in selection bar on the top right choose the below symbol which is the same thing.

Image Added

  1. The Advantage dialog box will appear with the Automatic Delivery in question checked off, click Acknowledge

Info

Note
The reason and suspension resolution date will not be removed.

Tip

Wrap up

You should now know how to reactivate a suspension for a product on automatic delivery in Advantage.

Info

Still need help?

We know this can be frustrating. To get further help please open a Support ticket.

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Related Content

FAQs - Cancel Automatic Delivery

Read this guide

FAQs - Suspend Automatic Delivery Shipment

Read this guide

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