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titleIf order is CIR use these instructions...

  1. For CIR select Modification and enter CUS

  2. A dialog box will appear to confirm the cancellation, hit enter once, and then complete the following fields:

Issues to Credit

This field will be auto filled based on the credit policy

Circulation Service Reason

Select a cancel reason

Apply to Order

Leave as REFUND

Cancellation Fee

Leave as No Cancellation Fee

Reserve Credit Rule

Leave Blank

2. Click OK

3. The order recap will display the refund for the cancel

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