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JSD Renewals: Unassigned when passed; Michael Ward as watcher
JSD Global Support: Add yourself as a watcher and Ashley Stevens as watcher to check Advantage portion
JSD E-Comm: Sarah Smiley when passed; Patrick Nichols as watcher
JSD Electronic Processing: Joe Notari and Sam Hintz as watchers
TCC: Megan Gill and Kevin Davis as watcher
MiddlewareAccounting: Ryan Sturm Pam Comegys as a watcher
For international clients only: Ticket does not need to go to Accounting
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or TCC/ECC. They are only added to the ticket to be made aware of the changes taking place. Note from EPP:
“In the past, we only worked domestic ones but that was because we just didn't get international requests OR it was when there was an international EPP. But when we did name changes, we only needed sign off from the support team, IRIS, renewals, and e-comm. the other people (TCC, Accounting) were just added to the ticket as FYI's”
When passing the ticket to each team, please use the below script:
“Hey (team name) Team/ @TSP,
Any changes needed on your end for (pub code)?
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