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Summary / TL:DR: This article provides instructions for marking a product on automatic shipment as being saved from cancellation.
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How to Mark a Cancel Save
From the Customer Service ribbon, navigate to Customer Activity
Select the product you want to update and then go to the Auto Delivery Maintenance tab
From the Right Click Menu select Save Cancel
The Reason Code dialog box will appear, select a Save Cancel Service Reason
Click OK twice
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Service Reasons vary by owning organization. |
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Wrap upYou should now be able to mark a product on automatic shipment as being saved from cancellation. |
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Still need help? We know this can be frustrating. To get further help please open a Support ticket. |
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