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Summary / TL:DR: This article will show you how to create a new credit policy for a product order in Advantage. A credit policy is the guarantee, or refund, policy associated with an offer or choice.
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Credit policies are shared, therefore if there is a variation on an existing credit policy, always add a new credit policy. |
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How to Add a Product Order Credit Policy
From the Marketing Ribbon, click Credit Policies
Click the Add Icon
The Credit Policy Maintenance dialog box will appear. Complete the following fields:
Credit Policy Code* | Enter a code to identify the credit policy. |
Description* | Add more detail about the policy. |
Local Currency* | Enter the currency used to charge the customer. For domestic affiliates, |
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enter US$. | |
Subscription Cancellations | Check |
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the box for Use PUB system option to determine credit. |
4. Click Next
5. In the Product Returns tab,
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complete the following fields:
Don't credit shipping charges after ____ days* | Enter number of days customer has to get a credit for shipping. If the customer always gets credit for shipping, enter 999. |
Allow overide after n days | Check this box is Customer Services can over-ride shipping charges set above. |
Merchandise Credit | Enter number of days and fee for full credit. For example, if the customer receives a full refund for 30 days, then no refund, enter 0,00 restocking fee after 1 days P, 100 restocking fee after 31 days P. |
6. Click Next
7. In the AMB Cancellations tab,
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complete the following fields:
Partial Credit after ___ days* |
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Enter 1 |
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day. |
No Credit after ___ days* |
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Enter 999 |
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days. |
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8. Click OK
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Wrap upYou should now know how to create a new credit policy for a product order in Advantage. |
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Still need help? We know this can be frustrating. To get further help please open a Support ticket. |
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| Note |
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