Copy TestWho are they?
A fraud monitoring and prevention service, based on a mix of machine learning-based scoring and business rules.
What do they do for us, currently?
Originally, Kount provided Westech with the ability to monitor new ecomm orders for possible fraud and to reduce chargeback volume due to true fraud.
Within the last couple of years, Kount also provided our other chargeback prevention services, Order Insights (OI), as well as being a presenter for the Verifi and Ethoca Chargeback prevention alerts. These services are combined under Kount’s Near-Real Time Chargeback Prevention (NRTCP) program.
Order Insights, formerly known as VMPI, prevents chargebacks by passing order information in real time the issuing bank on request.
Verifi and Ethoca, on the other hand, send out alerts from issuing banks of incoming chargebacks, allowing us a window of time to refund the order to prevent the chargeback from counting against our compliance with the card brands.
What other names are they known by within Westech?
Order Insights service is still more commonly known as VMPI
What does EPP need to contribute?
Any new orders that go into manual review need to be handled by the EPP specialists. There are also Verifi and Ethoca alerts that need to be manually refunded and noted in Advantage, if the automation process fails to match the order information that comes from Kount.
What other Westech teams are involved and what is their role?
Advantage: Advisory
Data Services: Manages order ID matching to order in Advantage for alerts, as well as the process to gather the order information for OI
SPINE: Oversees webhooks for new alerts and OI responses
Paygate: Kount RIS calls for fraud rules occurs at the moment an ecomm order is placed.
eComm Teams: Testing
What systems could be impacted?
Paygate
Advantage: Note Sections; OSM
What Affiliates use this Vendor?
All domestic affiliates
Who on the EPP team manages this relationship?
Joe Notari <jnotari@14west.us>
Back Up: Sam Hintz <shintz@14west.us>
What, if any, are the URLs for this vendor?
Main Kount Site: https://portal.kount.net/portal/login
OI/Verifi-Ethoca Alerts: https://cb.kount.com/login