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This article will show you how to cancel a product on automatic delivery in Advantage, also referred to as a Bookclub.

2 min read

How to Cancel a Product on Automatic Delivery

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the product you want to update and then  go to the Auto Delivery Maintenance tab

  3. Select Terminate

  4. The Terminate dialog box will appear. Select a reason Code. 

  5. Click OK

  6. Select one of the following options...

Expand
titleIf there is a pending shipment...

  1. The Pending BCL Shipment dialog box will appear.

  2. Select one of the options:

    1. Ship the current order and suspend/terminate future shipments - This will send the order to the customer but no future shipments.

    2. Delete current order and suspend/terminate now - This will delete the pending order and not charge or ship to the customer and the customer will receive no future shipments.

  3. Click OK

  4. Click Acknowledge

Expand
titleIf there is no pending shipment...

  1. Click Acknowledge

Info

Note
While a reason is not required, it is used for reporting purposes to understand why customer want to stop their automatic delivery. It is requested that you fill one in with the cancellation.

Tip

Wrap up

You should now know how to cancel a product on automatic delivery in Advantage, whether there is a pending shipment or not

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Still need help?

We know this can be frustrating. To get further help please open a Jira Support ticket.

Open a ticket [Link to JSD]Click here to open a ticket

Related Content

FAQs - Suspend Automatic Delivery Shipment

Read this guide

FAQs - Cancel an Order

Read this guide

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Advantage Customer Service: Invoices & Payments

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Advantage Customer Service: Account Maintenance

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